Huntington Place Apartments Update: Repairs Progress, Awareness
5:03 p.m.Wednesday, August 31, 2022
The owner of Huntington Place Apartments says staff are making progress on repair orders requested by tenants. Delays in repairs have been a major concern among tenants, who expressed their frustration at a recent town council meeting.
According to Aeon, the not-for-profit affordable housing developer that owns Huntington Place, all summer work orders requested by tenants should have been fulfilled, with the exception of August requests. Aeon officials say Huntington Place typically receives up to 600 work orders a month at the complex, which has about 2,500 residents. They also accepted blame for the slow response this summer.
“We didn’t do the job we needed to do. We let far too many work orders expire too long. And we weren’t providing very good customer service to our residents,” said Alan Arthur, president and CEO of Aeon.
The company says the goal is to start repairs no later than three days after the initial request. Arthur also says to the company’s surprise, “almost all of them are routine fixes.”
Arthur says Aeon has been able to get more and more caught up in repairs thanks to efforts to increase maintenance staff. Aeon also plans to have every occupied apartment inspected by October.
About 2,500 residents live in Huntington Place, which consists of six buildings. It is the second largest multi-family complex in the state behind apartments in the Cedar-Riverside neighborhood in Minneapolis.
Police contact Huntington Place tenants
Huntington Place Apartments in Brooklyn Park have been a crime hotspot for the past two years, which Arthur blames on non-tenants.
“So many people who don’t live there hang out in Huntington,” Arthur said.
So far this year there have been 12 gunshots and five people have been hit by gunfire at the compound.
“We took a proactive approach and sat down and came up with a plan for how the police department was going to respond to the issues that we have here,” Brooklyn Park Police Inspector Elliot Faust said.
The police department has initiated weekly rallies with residents as part of a strategic plan. On Wednesday, they met under an awning for brats and games.
“It’s important to hold events like this so you can get to know your city’s leaders, as well as them, get to know us as well,” said resident Tekoa Cochran, who is part of “The Village”, a group of residents of Huntington Place. who helped organize the meetings.
Some residents say they see positive changes.
“Just four months ago, we were afraid to leave our apartments. Now that we have started this community engagement, it has had a positive impact,” said resident Anthony Underhill.
“It feels more like a community. We talk to people. We are committed,” said resident Tabitha Bramblett.
The residents and Brooklyn Park Police say they hope to build trust and transparency.
“There’s a confidence building, and it’s just something we’ve never had before,” Faust said.
Aeon, meanwhile, plans to create a gated community with visitor checkpoints to help with security. He expects to finalize security around the compound’s perimeter in September.
The update involves residents using an electronic visitor management system to access the property, Arthur said.
“The city police department has data that shows we’ve made progress,” Arthur said. “There is still a lot of progress to be made.”
CCX News Executive Producer Corey Bork contributed to this report